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• Check out our Frequently Asked Questions:



1. 1 - How do I cancel my subscription?
2. 3 - I wish to block my number from the service. How do I do this?
3. 4 - How can I download ringtones, images and games?
4. 5 - How do I download an MP3?
5. 9 - Why haven't I received the content I selected yet?
6. 10 - I don't know what the model of my cell phone is. How do I find out?
7. 11 - I cannot find the message with the link. Where did it go?
8. 12 - I received the message with the link. What should I do to download the content?
9. 13 - Why can't I download when I click on the link?
10. 14 - I cannot find the content I downloaded.
11. 15 - I changed my cell phone number. Is it necessary to transfer all the content I downloaded?
12. 16 - My cell phone model is not on the list. What can I do?
13. 17 - I forgot my password. What should I do?
14. 19 - I did not receive my PIN code. What should I do?
15. 20 - There is content on my downloads list that I never received. How did this happen?
16. 21 - There is duplicated content on my list of downloads. How did this happen?
17. 22 - What are credits for?
18. 24 - Can I listen to MP3s/ringtones before downloading them?
19. 25 - What is the difference between monophonic and polyphonic ringtones?
20. 26 - My polyphonic ringtone has music but without the singer's voice. Why?
21. 27 - How do I download my ringtone?
22. 28 - How do I set an image as wallpaper?

How do I cancel my subscription?

Via SMS: You can cancel by sending STOP to 63232 from the subscribed mobile phone

By calling our Toll Free #: Call our toll free hotline 1-888-214-0381 to speak with one of our customer care representatives.
You can also cancel via our automated system.


Via E-mail: You can send us your request via e-mail: help.us@dada.net. Don't forget to include the 10 digit number which you wish to unsubscribe

Online: You can also cancel your account aia our website. To cancel, login to your account and click here to access your Account page.

I wish to block my number from the service. How do I do this?

To block your number, please send an e-mail to help.us@dada.net, include the 10 digit mobile number you wish to be blocked. You may also call our toll free help line at 1-888-214-0381 for assistance.


You may also block the number directly from the phone by texting the word BLOCK to 63232.

How can I download ringtones, images and games?

1) Browse the Dada.net webpage and choose the content you want. You can listen to a preview before downloading by clicking the play button next to the tittle.

2) If you are not a dada.net member yet, you will have to register before receiving the content. Click Here to find out what is included in the subscription package.

3) Once you register and log in, just click the green button next to the content you want to download.

4) The content you selected will be sent directly to your phone!

How do I download an MP3?

Need help with making downloads? Check out our step-by-step video here

If you are a new member of Dada.net, first you have to complete the registration process.

Once you find an MP3 that you want to download, click the green button next to it. Then:

Register: In the next page, fill out the required information, read the subscription agreement and press Enter

Confirm: Once you receive your PIN through a phone message, you can reply OK or enter it in the webpage. Once you receive the confirmation that the registration was successful, you will be ready to start downloading.

Your MP3s will start downloading to your PC. A pop up window will ask you if you want to open or save the file. Make sure you save it!
After the download is complete, it will be saved in the folder you chose.
Make sure you save your files in a safe place in your computer. Some browsers save the downloads in a temporary folder. You can change the options/preferences of your browser to specify where you want to save your MP3s.

Why haven't I received the content I selected yet?

MP3: Depending on your browser it is possible that your downloads go straight to a folder called “Downloads”. Go to options/preferences on your browser to locate the name of that folder. You can also look for files with the extension .mp3 in your PC to find your MP3s. Another strategy is to open the downloads window on your browser to find all the new downloads. You may be able to open them using a link located in the downloads window. If you looked in all these places and you still cannot find your MP3s, please contact our customer service department.


Mobile Content: Ringtones and images need a few seconds(or even a few minutes) before getting to your phone. It may also depend on your carrier's message traffic, the coverage in your area, the signal, your Internet connection or other factors.

If you requested a ringtone, an image or a game and you still have not received them after two hours, consider this:

1) Is your cell phone set for text messages? If you are not sure, contact your carrier.

2) Is the Internet connection configured properly on your phone? For more information contact your phone carrier.

3) Does your cell phone have a strong signal? Make sure you have good reception.

4) Make sure the WAP configuration has been activated. It should be "On" "Accept All" "Always" or "Receive Everything."

Here is some information about where to find these settings:
Nokia: Services > Settings > Service Inbox Settings > Messaging > Settings > Service Message
Motorola: Messages > Browser Messages > Menu Button > Browser Message Setup > Messages > Browser Messages > Browser Message Setup
LG: Internet > Push Messages > Receive
Samsung: Fun Box > WWW Services > Push Messages > Settings > Fun Box > WAP Browser
Sony-Ericsson: Messaging > WAP Push > Allow Push > WAP Services > Push Messages > Messaging > WAP Push

I don't know what the model of my cell phone is. How do I find out?

If you don't know what the model or brand is, check your phone's user's guide or take out the battery to see the model on the back.

I cannot find the message with the link. Where did it go?

Check your phone under "inbound messages.”
Some carriers have more than one option for “inbound messages” some phone models use different names for “inbound messages.” That is why, depending on your phone model or your carrier, besides “messages” you can find “Internet messages,” “inbound services,” “fun box,” “browser messages” or simply “inbound push.”
For all the necessary instructions, ask your carrier, check your carrier's webpage, or read your phone's user's guide.

I received the message with the link. What should I do to download the content?

Click on the link when you receive the message. A window will open and you will see the content you chose. Click on the downloaded content's title.

Why can't I download when I click on the link?

Mobile Content: Check with your carrier about WAP settings. It is possible that the WAP connection on your phone is not set correctly .

MP3s: Please check the following on your PC/browser:
+ Check the downloads window- the MP3s may have been downloaded, but may have been saved in the folder “Downloads” specified by your browser.
+ Enable Cookies – you will need to enable cookies to download.
+ Enable our download– you can add dada.net to your list of “trusted sites” in your browser's security settings
+ Check your AntiVirus program – some AntiVirus programs may interfere with your downloads. You can try disabling it temporarily to complete the download

If you tried all this and you still cannnot download the MP3 correctly, please contact us with the following information:

- The link from the webpage from which you tried downloading the MP3
- The name & the version of the browser you use
- The version of your service provider
- Any error messages you might have seen when you tried to download.

I cannot find the content I downloaded.

Did you save the content in your phone? For some models, it is necessary to save the ringtones or the images after downloading them. Check the "media" folders in your phone.

I changed my cell phone number. Is it necessary to transfer all the content I downloaded?

For MP3s: MP3s can only be downloaded to a PC so they should not be affected. The MP3s are yours to keep and do not expire. However, we suggest that you back up your files in case something happens to your computer.

For mobile content: once downloaded, the content is saved directly on your phone and not on the SIM card. If you change your phone, you will have to download everything again.

My cell phone model is not on the list. What can I do?

You can contact us through the online form. Tell us the name of your carrier and the model of your phone if you did not find it on the list. Or, you can send us an e-mail to help.us@dada.net, explaining the problem and including the model of your phone.

I forgot my password. What should I do?

Click on the link "Forgot Password?" in the password area at the beginning of the page. On the following page, enter your phone number and we will send you the password. Click here to go directly to the page.

I did not receive my PIN code. What should I do?

Wait a few minutes. It may be taking longer because of your carrier's traffic, the coverage in your area, the signal, or other factors.

If you still have not received the message after two hours, contact us. Remember that in order to receive the password you must have the SMS settings on.

There is content on my downloads list that I never received. How did this happen?

Check your phone again. If you requested the content, check you WAP Push Inbox and you will find the link to download it.

There is duplicated content on my list of downloads. How did this happen?

It is possible that you clicked the download button more than once. If you think this is the problem, contact us and we will solve it.

What are credits for?

Credits are used to download content. 1 credit corresponds to 1 download.

Can I listen to MP3s/ringtones before downloading them?

Yes. Go to our catalogue and click on the play button next to the song you want to hear. you can listen to any MP3 or ringtone before downloading it.

What is the difference between monophonic and polyphonic ringtones?

The term Monophonic describes ringtones reproduced by only one music tone. Polyphonic are ringtones reproduced by more than one tone and that is why those are true melodies.

To download a polyphonic ringtone, you will need to be connected to WAP.

Then you will need to complete the download request, you will receive a message with the link to download the requested content.

The downloaded content is available for all types of phone models.

My polyphonic ringtone has music but without the singer's voice. Why?

If you want to download music with voice you need to download a Realtone ringtone. Remember to check the settings on your phone.

How do I download my ringtone?

Once the download is complete, you can listen to the ringtone and click on "save." After saving, go to the settings menu, choose "alert sounds/tones" and select "options." This way, you will have the ringtone and you will be able to set it as the default ringtone.

How do I set an image as wallpaper?

Once the download is complete, you can see the image and click on "save." After saving, go to the settings menu and click on "my images" and select "options." This will allow you to set the image as wallpaper on your phone.