Dada Helpline, Need help?
- 1 - How do I cancel my subscription?
- 3 - The subscription was carried out by a minor. I want to block the phone number. What do I need to do?
- 4 - How can I download ringtones, images and games?
- 5 - How do I download an Mp3?
- 9 - Why haven't I received the content I selected yet?
- 10 - I don't know the model of my cell phone. How can I find it?
- 11 - I can't find the message with the link. Where did it go?
- 12 - I received the message with the link. What do I have to do in order to download my content?
- 13 - Why can't I download when I click on the link?
- 14 - I can't find the content I downloaded.
- 15 - I changed my cell phone. Do I have to transfer all my downloaded content?
- 16 - My cell phone model is not on the list. What can I do?
- 17 - I forgot my Password. What should I do?
- 19 - I didn't receive my PIN code. What should I do?
- 20 - On my list of downloads there is content that I never received. How did this happen?
- 21 - On my downloads list there are some doubles of certain content items. How did this happen?
- 22 - What are tokens for?
- 24 - Can I listen to Mp3s/ringtones before I download them?
- 25 - What's the difference between monophonic and polyphonic ringtones?
- 26 - My polyphonic ringtone only has music without the voice of the singer. Why?
- 27 - How do I download my ringtone?
- 28 - How do I set an image as a background?
• Call our toll free number at: 888-214-0381.
• CHAT LIVE with one of our agents.
• Send an email to help.us@staff.dada.net
• Fill out the online Help form
• Parental Control
• Or get a quick answer with our FAQ
How do I cancel my subscription?
Via SMS: You can cancel the service via SMS by sending "QUIT" (no quotes) to 63232
Through our Toll Free #: Call 1-888-214-0381 to speak with one of our agents who are available 24/7. You can also unsubscribe using our automated system.
On Live Chat: Click here for 24/7 chat assistance.
Via E-mail: You can request cancellation via e-mail: help.us@dada.net. Be sure to include the 10-digit number attached to your subscription that you which to unsubscribe as this will expedite your request.
On the Web: You can also cancel your account through our website. To cancel your account go to dada.net and log in and click the word “Account” on the top right of the screen where your username and picture are. When the next page loads you will see an option on the left side of the pager that says, “Delete Your Profile”. Underneath that option, you can choose to cancel your account. Follow the instructions to cancel.
The subscription was carried out by a minor. I want to block the phone number. What do I need to do?
Just send an e-mail to help.us@dada.net, including the phone number, and we will enter the number that you provide onto the blacklist. You can also call our 24/7 Customer Support line 1-888-214-0381 for assistance.
If you wish to block your phone or a family member's phone from receiving Dada.net services, just follow the simple steps below.
Please note that you have to use the mobile phone you want to block to send this text message.
Text to 63232 the word BLOCK.
How can I download ringtones, images and games?
1) Navigate the Dada.net site and choose the content you want. You can listen to the preview before you download by clicking on the button next to the title.
2) If you’re not yet a dada.net member, you will need to complete the registration process before you can receive the content. Click here to find out what’s included in our subscription package.
3) Once you’re signed up and signed in, you will receive the selected content by clicking on a button to download it. Check that you selected the right content.
4) You will receive a confirmation message on your phone. Click on the link indicated, follow the instructions and you're done!
How do I download an Mp3?
If you are a new member to dada.net you must first complete the sign-up process for dada.net.
Once you’ve found an Mp3 you want to download, click "Get Mp3." Then:
Sign-Up: On the next page, fill in the requested information, read the subscription agreement and click Enter
Confirm: Once you receive your PIN message on your phone, you can either reply OK or enter it on the website. Once you get confirmation that your sign up was successful, you are ready to start downloading.
Your Mp3 will begin to download to your PC. A pop up window will appear asking you to select where to Open or Save the file. You have the choice of deciding which Mp3 player you’d like to use as the default for opening your files. Select your preferred player, and click OK.
After your download is completed, it should Open in the preferred player you specified.
Be sure to make sure you save your files in a “safe” place on your computer. Some browsers may save downloads to a “temporary” file. You can adjust your browser’s options/preferences to specify where your Mp3s will be saved.
Why haven't I received the content I selected yet?
Mp3s: Depending on your browser your Mp3s may go to a specified “Downloads” folder. Go to your browser options/preferences to locate the name of this folder. You can also try searching files with the extension .mp3 on your PC to locate your Mp3s.Another strategy is to open the Downloads window on your browser to find all recent downloads. You may be able to “open” them from a link located in the Downloads window. If you have checked all of these places and still cannot locate the Mp3, please contact our customer service department for further assistance.
Mobile Content: Ringtones and images require a few seconds (or even a few minutes) before they arrive on your cell phone. It could also depend on your carrier's message server traffic, the coverage in your area, the signal, your Internet connection or other factors.
If you requested a ringtone, an image or a game and you still haven't received it after two hours, consider the following:
1) Is your cell phone equipped with text messaging? If you are not sure, contact your carrier.
2) Is the Internet connection configured correctly on your cell phone? For more information, contact your carrier.
3) Does your cell phone have a strong signal? Check to see if you are getting adequate reception.
4) Check if the WAP configuration has been activated. It should be set to "On" "Allow all" "Always" or "Receive all."
Here are some indications as to where to find these settings:
Nokia: Services > Settings > Service Inbox Settings > Messaging > Settings > Service Message
Motorola: Messages > Browser Messages > Menu Button > Browser Message Setup > Messages > Browser Messages > Browser Message Setup
LG: Internet > Push Messages > Receive
Samsung: Fun Box > WWW Services > Push Messages > Settings > Fun Box > WAP Browser
Sony-Ericsson: Messaging > WAP Push > Allow Push > WAP Services > Push Messages > Messaging > WAP Push
I don't know the model of my cell phone. How can I find it?
If you don't know what your model is or the brand, check your phone's manual or take out the battery to see the model on the back.
I can't find the message with the link. Where did it go?
Check on your phone under "inbound messages.”
Some carriers have more than one option for “inbound messages” some models of phones use different names for “inbound messages.” So, based on your model of phone or your carrier, in addition to “messages” you could find “internet messages,” “inbound services,” “funbox,” “messages from the browser” or simply “inbound push.”
For all the necessary instructions, ask your carrier, check your carrier’s website, or consult your phone’s manual.
I received the message with the link. What do I have to do in order to download my content?
Click on the link when you get the message. A page will open where you will see the content that you chose. Click on the title of the content in order to download it.
Why can't I download when I click on the link?
Mobile Content: Check with your carrier regarding your WAP settings. It's possible that your phone’s WAP connection is not configured correctly.
Mp3s: Please check the following on your PC/browser:
+ Check your Downloads Window - the Mp3 may have actually downloaded, but it may be saved to your browser's specified “Downloads” folder.
+ Enable Cookies – you will need cookies enabled in order to make the download.
+ Enable Downloads from us – you can add dada.net to your “trusted sites” list in your browser’s security settings
+ Check your AntiVirus program – some AntiVirus programs may interfere with your download. You can try disabling them temporarily to allow the download
If you have gone through the checklist and you are still unable to successfully download the Mp3, please contact us with the following information:
- The Web Link to the Mp3 you tried to download
- The name & version of the web browser you are using
- The version of your operating system
- Any error messages you may have seen when you tried making the download.
I can't find the content I downloaded.
Did you save the content on your phone? For some models, it is necessary to save the ringtones or the images after the download. Check the "media" folders on your phone.
I changed my cell phone. Do I have to transfer all my downloaded content?
For Mp3s: Mp3s can only be downloaded to a PC so they should not be affected. The Mp3s are yours to keep and do not expire. However, we do suggest you back up your data in the event your computer crashes.
For mobile content: Once downloaded, the content is saved directly on your phone and not on the SIM card. If you change your phone, you will have to download everything again.
My cell phone model is not on the list. What can I do?
You can contact us via the online form. Tell us the name of your carrier and the model of the phone that you didn't find on the list. Or, you can write an e-mail to help.us@dada.net, explaining the problem and including your phone model.
I forgot my Password. What should I do?
Click on the link "Forgotten?" next to the Password field at the top of the page. On the next page, enter your phone number and we will send you your password. Click Here to access the page directly.
I didn't receive my PIN code. What should I do?
Wait a few more minutes. The delay could depend on the traffic of your carrier, the coverage in your area, the signal, or other factors.
If you still don’t receive the message within a few hours, contact us. Remember that in order to receive the password you must have the configuration for receiving SMS turned on.
On my list of downloads there is content that I never received. How did this happen?
Check again on your phone. If you requested the content, check your WAP Push Inbox and you will find a link to download it.
On my downloads list there are some doubles of certain content items. How did this happen?
It may be that you clicked on the download button more than once. If you think that this is the problem, contact us and we will resolve the matter.
What are tokens for?
The tokens are for downloading content. For standard content (depending on your carrier) 1 token corresponds to 1 download.
Can I listen to Mp3s/ringtones before I download them?
Yes. Go to our catalog and click on the "preview" button for the track you want to hear. That way, you can hear them before you download them.
What's the difference between monophonic and polyphonic ringtones?
The term Monophonic describes ringtones reproduced by a single musical tone. Polyphonic are ringtones reproduced by more than one tone and are therefore true melodies.
To download a polyphonic ringtone, you need to be connected to WAP.
After completing the download request, you will receive a message containing the link where you can download the content selected.
The downloaded content is available for all types of phone models.
My polyphonic ringtone only has music without the voice of the singer. Why?
If you want to download music with voice you need to download a Realtone ringtone. Remember to check the configurations of your phone.
How do I download my ringtone?
Once you've completed the download, you can listen to the ringtone and click on "save." After saving it, go to the settings menu, choose "sound alerts/tones" and select "options." This way, you will have the ringtone and you can set it as the default tone.
How do I set an image as a background?
Once you've completed the download, you can see the image and click "save." After you've saved it, go to the settings menu and click "my images" and select "options." This will let you set the image as the background for your phone.